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Shipping and Returns

Delivery When order is ready for shipping, we will inspect it for accuracy and defects, then ship the order directly to the shipping address provided when you placed your order. You will be sent an email with tracking information, if you supplied an email address when you placed your order. If a package is returned to us undeliverable, you are responsible to pay the re-shipping and handling of the shipment. If your email address and/or shipping address changes, it is your responsibility to notify us.

Shipping and Handling We ship to almost any address in the world. Carriers do not always deliver to select countries and certain products cannot be shipped to international destinations due to restrictions.

EDCOR does not include shipping charges in the quoted price, because they will vary depending on your final selection and destination. We will let you know what your shipping options are and cost of each in our shopping cart area after you have finalized your purchase.

Most domestic shipment are shipped by UPS. To have a shipment shipped out by FedEx or LTL freight, please call in your order and give you FedEx or LTL freight account number. Shipping and handling costs depend on the shipping method you choose (Standard, 2 day, next day, etc.), the weight of the items, number of boxes and the destination. Depending on your location, several shipping methods may be available. For merchandise shipping outside the continental U.S., our shipping and handling rates cover the cost to ship your order. It does not cover any VAT taxes, customs, or duty charges a country may impose on the receiver of the package. Legal title to purchased products passes from EDCOR to you upon shipment from our facility, and we are not responsible for any loss or damage that occurs during shipping.

You may request to have a custom carrier for your shipment or have your packages shipped using your carrier account. Please contact EDCOR to arrange the shipping specifications.

A signature is required for your package to be delivered if shipped by FedEx, UPS or LTL freight. Therefore we strongly recommend using a shipping address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be emailed the carrier’s name, tracking number and the shipping date. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package.

*Based on Ground/Economy Shipping: 5-7 days once order is built and shipped. Actual shipping and cost for other shipping services may vary. Additional options may increase the shipping cost.

Force Majeure EDCOR shall not be liable for any delay or failure to perform any of our obligations to the extent such delay or failure is due to circumstances beyond our reasonable control, including but not limited to, fires, floods, explosions, accidents, acts of God, declared and undeclared wars or riots, strikes, lockouts or other concerted acts of workmen, acts of government, shortages of materials or any government act, omission, regulation, license, order or rule.

Limited Liability All products that are ordered may be subject to delays in manufacturing, shipping or unavailability of materials. Our legal liability for non-delivery of these items by the shipment date, for whatever reason, is limited to a full refund of the price you paid for those items you paid for in advance.

Returns
Please note that it takes 3 to 5 business days to process returns once they arrive at our Returns Department. If your order was placed through our online store, you can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

1.       Custom OEM Products:

a.       EDCOR will warrant a Custom OEM Product for 1 year after Product is shipped to you, to be free from defects in material, workmanship and design.

b.       If the product is deemed defective by EDCOR, EDCOR reserves the right to issue a refund, replacement, or to repair the defective product.

c.       If you receive a defective Product, you should call EDCOR customer service at (575)887-6790 and inform EDCOR of the defect.

d.       You will be responsible for any shipping and other costs associated in returning the Product to EDCOR.

e.       All returns require a Return Material Authorization Number (RMA). Call 1-800-854-0259 in the US, 1-575-887-6790 outside the USA or email sales@edcorusa.com to get an RMA number.

2.       Custom Products: No refunds or exchanges are permitted. All sales are final.

3.       Standard Products:

a.       EDCOR Electronics Corporation will accept product returns and exchanges for most products up to 30 days after delivery. We encourage you to try out your products promptly so any necessary return or exchange can be arranged within 30 days of delivery.

b.       You may return new, unopened products sold by EDCOR Electronics Corporation within 30 days of delivery for a refund. We will also pay the return shipping costs if you are returning as result of our error. Products should be returned in their original product packaging. Any product returned within 30 days of delivery may accrue a 15% restocking charge.

c.       Any product that is opened and deemed defective by our error may be exchanged for the same item or a credit will be issued to your account.

d.       All returns require a Return Material Authorization Number (RMA). Call 1-800-854-0259 in the US, 1-575-887-6790 outside the USA or email sales@edcorusa.com to get an RMA number.

4.       Non-Returnable Items

a.       Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error are non-returnable.

b.       Custom manufactured items that are not deemed defective by our error.

c.       Items purchased from sellers other than EDCOR Electronics Corporation.

Refunds
EDCOR is not responsible for the current currency exchange rate.

1.       Receiving a Refund

a.       EDCOR will issue a refund after we receive and process your return.

b.       For items directed to our Returns Department, expect your refund within 4 weeks of giving your package to the return shipper (though in most cases you will receive the refund sooner).

c.       If your order was placed through our online store, you can view completed returns and refunds at the bottom of your order summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

2.       How Refunds are Issued:

a.       Your refund will be credited to the account you used at time of purchase.

b.       Tax (if applicable) is refunded with returns.

c.       Original shipping and handling charges are not refunded unless your return is a result of our error.

Exchanges
If you received a faulty item and need to exchange it for the same item, contact us to request a replacement.

These Terms of Purchase (these “Terms” or “Terms of Purchase”) are entered into by and between you and EDCOR Electronics Corporation, a New Mexico corporation (“EDCOR,” “we” or “us”). Your access to and general use of www.edcorusa.com (the “Website”) and your purchase of any products from EDCOR are subject to and governed by these Terms, which incorporate the separately posted Privacy Policy (as amended) and Website Terms of Use (as amended), as well as any modifications to these Terms issued by us, and all applicable laws and regulations other than as specifically provided in any separate formal purchase agreement between you and us.

These Terms apply to all of your purchases from EDCOR and encompass the entire agreement between you and EDCOR. These Terms supersede all previous understandings and agreements, whether oral or written, between you and EDCOR and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend these Terms or to enter an order for product(s) subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and EDCOR.

By making a purchase from EDCOR, you agree to comply with the Terms and applicable laws and regulations in connection with your use and purchases from EDCOR. Please read these Terms, the Terms of Use, Return Policy, and the Privacy Policy so that you understand our policies. If you do not agree with these Terms, the Terms and Conditions of Use, or the Privacy Policy, please do not use this site or purchase from EDCOR.

EDCOR shall have the legal right at any time, without prior notice, and at our sole discretion, to revise these Terms or impose new terms and conditions with respect to access to or use of the Website and/or purchases made from EDCOR. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the Websites. You should check these Terms periodically for any modifications or revisions. Continued use of the Website after we post changes to these Terms constitutes your acceptance of the changes.

Do not refuse delivery or return product without contacting us first.

Effective as of November 1st, 2011.